Frequently Asked Questions (FAQ)

Welcome to Dr. Johnny's FAQ page. Here you'll find answers to the most common questions about our products and services. Our goal is to provide you with all the information you need to make an informed decision about your foot health and comfort.

Who is Dr. Johnny's?

Dr. Johnny's was founded by a distinguished surgeon with over three decades of expertise in venous disease. Our mission is to provide high-quality, comfortable, and health-promoting socks and foot care products. Our products are designed with your comfort and well-being in mind, ensuring that you can maintain a healthy lifestyle without compromising on style or function.

What products do you offer?

We offer a range of products specifically designed to cater to your foot care needs, including:

• Diabetic Socks: Non-binding, super stretchy socks designed for maximum comfort and to promote healthy circulation.
• Compression Socks: Socks that provide gentle pressure to improve blood flow, reduce swelling, and alleviate fatigue.
• Foot Cream: Nourishing cream that hydrates and heals dry, cracked feet, keeping your skin soft and healthy.

How are your products designed and tested?

Our products are designed by medical experts to ensure they meet the highest standards of comfort and health benefits. Each product undergoes rigorous testing to guarantee quality, durability, and effectiveness. We use premium materials and advanced manufacturing techniques to provide you with the best possible foot care solutions.

What makes your socks unique?

Dr. Johnny's socks are unique because they are physician-created and recommended. Our socks feature:

• Non-binding tops: Ensures comfort without restricting blood flow.
• Wide Comfort Bands: Socks stay in place and do not roll down.
• Seamless construction: Prevents rubbing and irritation.
• Moisture-wicking fabric: Keeps your feet dry and comfortable.
• Anti-microbial properties: Reduces the risk of infections and keeps your feet fresh.

How can I contact customer service?

If you have any questions or need assistance, our customer service team is here to help. You can reach us by:

• Phone: 877-323-1889
• Email: info@drjohnnys.com Our business hours are Monday to Friday, 9 AM to 5 PM EST.

We hope this section answers your general questions. For more specific inquiries, please explore the other sections of our FAQ page.

What makes Dr. Johnny’s socks different from other diabetic and compression socks?

Answer: Our socks are uniquely designed by physicians to ensure maximum comfort and health benefits.

Diabetic Socks: They feature non-binding tops, seamless construction, and are made with breathable, moisture-wicking fabric to keep your feet dry and comfortable all day.

Compression Socks: Our compression socks feature wide top comfort bands that lay flat against the skin without rolling down, preventing discomfort and irritation. The seamless construction eliminates rubbing and pattern imprints, while seamless toes help avoid blisters. They are treated with UltraFresh for antimicrobial protection and Hydracool for superior moisture-wicking. Reinforced heels and toes ensure durability, and the cotton blend material offers excellent breathability. We’ve improved traditional compression socks by addressing common issues and incorporating stylish designs. Our compression socks are designed for preventive and medical care, making them perfect for daily wear, just like brushing your teeth or applying sunscreen.

Are Dr. Johnny’s diabetic socks suitable for both diabetics and non-diabetics?

Answer: Absolutely! While our diabetic socks are designed with the needs of diabetics in mind, providing gentle support and non-restrictive comfort, they are excellent for anyone who values foot health and comfort, especially those with sensitive skin or who stand all day.

Are Dr. Johnny’s compression socks suitable for both medical and preventive use?

Answer: Yes, our compression socks are ideal for improving circulation, reducing swelling, and alleviating tired, achy legs. They are perfect for those with venous issues as well as individuals seeking to prevent such problems. By incorporating stylish designs, we've removed the stigma of "medical socks" and made them suitable for everyday wear.

How do I choose the right type of sock for my needs?

Answer: If you have specific medical needs, we recommend consulting with your physician. For general guidance:

• Diabetic Socks: Ideal for those needing a non-binding, comfortable fit.
• Compression Socks: Best for improving circulation and reducing swelling, tired, achy legs.

What sizes are available for Dr. Johnny’s socks?

Answer: Dr. Johnny's socks come in a variety of sizes to ensure a perfect fit for everyone. Please refer to our sizing chart on the product's page to find the best size for you. Our socks are unisex, and if you are between two sizes, we recommend sizing up.

What materials are used in Dr. Johnny’s socks and foot cream?

Answer:

• Diabetic Socks: 80% Cotton, 13% Polyester, 5% Rubber, 2% Spandex.
• Compression Socks: 45% Cotton, 38% Nylon, 17% Lycra.
• Foot Cream: Aqua, paraffinum liquidum, emulsifying wax, capric-caprylic triglyceride, cetyl alcohol, stearic acid, menthol, mentha piperita (peppermint) oil, butyrospermum parkii (shea butter) extract, eucalyptus oil, leptospermum scoparium (manuka) oil, phenoxyethanol, caprylyl glycol, sorbic acid.

How should I care for my Dr. Johnny’s socks?

Answer: For best results, machine wash your socks in cold water with like colors and lay or hang to dry. Avoid using bleach and ironing as these can damage the material and reduce the effectiveness of the moisture-wicking and antimicrobial properties.

What benefits does Dr. Johnny’s foot cream offer?

Answer: Our foot cream is formulated to be hypoallergenic and suitable for all skin types. It hydrates and heals with natural ingredients, providing relief from dryness and cracking without causing irritation. Regular use can help maintain soft, healthy feet.

How do I use Dr. Johnny’s foot cream?

Answer: Apply a generous amount of foot cream to clean, dry feet, focusing on areas that are particularly dry or cracked. For best results, use daily, preferably before bed, to allow the cream to work overnight.

Are Dr. Johnny’s products hypoallergenic?

Answer: Yes, our products are designed to be gentle on the skin and are hypoallergenic. They are suitable for individuals with sensitive skin and those prone to allergies.

Where are Dr. Johnny’s products made?

Answer: Our products are designed in Canada and manufactured in facilities that adhere to strict quality control standards to ensure the highest level of product excellence.

• Diabetic Socks: Made in China.
• Compression Socks: Made in Taiwan.
• Foot Cream: Made in Canada.

How do I place an order?

Answer: Placing an order with Dr. Johnny's is easy and secure. Simply browse our products, select the items you wish to purchase, choose your preferred size and quantity, and click "Add to Cart." Once you've finished shopping, click on the cart icon and follow the prompts to complete your purchase.

What payment methods do you accept?

Answer: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, and Discover), PayPal, and Apple Pay. All transactions are processed securely to protect your personal information.

Can I use multiple payment methods for a single order?

Answer: At this time, we only accept one form of payment per order. Please choose the payment method that is most convenient for you.

Is my payment information secure?

Answer: Yes, your payment information is secure. We use advanced encryption technologies and secure payment gateways to ensure that your personal and payment information is protected at all times.

How can I apply a discount code or gift card to my order?

Answer: To apply a discount code or gift card, simply enter the code in the designated field during the checkout process and click "Apply." The discount or gift card amount will be deducted from your total order cost. Please note that only one discount code can be used per order.

Can I change or cancel my order after it has been placed?

Answer: If you need to change or cancel your order, please contact our customer service team as soon as possible at 877-323-1889 or email us at info@drjohnnys.com. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes or cancellations.

How can I track my order?

Answer: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website. If you have any issues or questions about your shipment, please contact our customer service team.

What should I do if I experience an issue with my order?

Answer: If you encounter any issues with your order, such as receiving the wrong item or a damaged product, please contact our customer service team immediately at 877-323-1889 or email us at info@drjohnnys.com. We are here to help and will work to resolve the issue as quickly as possible.

Do you offer international shipping?

Answer: Currently, we only ship within the United States, Canada and the UK. We are working on expanding our shipping options to include international destinations in the future. Please stay tuned for updates.

What are the shipping options available?

Answer: We offer several shipping options to suit your needs, including standard, and expedited shipping. Shipping rates and times will be calculated at checkout based on your location and selected shipping method.

How long will it take for my order to be delivered?

Answer: Delivery times vary depending on the shipping option selected. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days.  Please note that processing times may vary, and orders placed on weekends or holidays will be processed on the next business day.

Do you offer international shipping?

Answer: Currently, we only ship within the United States, Canada and the UK. We are working on expanding our shipping options to include international destinations in the future. Please stay tuned for updates.

How can I track my order?

Answer: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website. If you have any issues or questions about your shipment, please contact our customer service team.

What is your return policy?

Answer: We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you can return your items within 30 days of receipt for a full refund or exchange. 

How do I process a return or exchange?

Answer: To process a return or exchange, please follow these steps:

1. Contact our customer service team at 877-323-1889 or email us at info@drjohnnys.com to initiate the return or exchange process.
2. Our team will provide you with a return authorization number and instructions on how to return the item.
3. Pack the item securely in its original packaging and include the return authorization number inside the package.
4. Ship the package to the address provided by our customer service team.

Who pays for return shipping?

Answer: For returns and exchanges due to a defect or error on our part, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping costs.

How long does it take to process a return or exchange?

Answer: Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. Refunds are typically processed within 7-10 business days. Exchanges will be processed and shipped out as soon as possible.

How should I care for my Dr. Johnny’s socks?

Answer: For best results, machine wash your socks in cold water with like colors and lay or hang to dry. Avoid using bleach and ironing as these can damage the material and reduce the effectiveness of the moisture-wicking and antimicrobial properties.

How should I care for my Dr. Johnny’s foot cream?

Answer: Store your foot cream in a cool, dry place. For best results, apply to clean, dry feet, focusing on areas that are particularly dry or cracked. Use daily, preferably before bed, to allow the cream to work overnight.

Are there any special care instructions for specific products?

Answer: Each product comes with specific care instructions. Please refer to the care label on the product for detailed instructions. Following these guidelines will help ensure the longevity and effectiveness of your Dr. Johnny’s products.

How can I contact customer service?

Answer: Our customer service team is here to help you with any questions or concerns. You can reach us by:

• Phone: 877-323-1889
• Email: info@drjohnnys.com
• Business Hours: Monday to Friday, 9 AM to 5 PM PST

Feel free to contact us during business hours, and we will be happy to assist you.

How can I leave a review or testimonial?

Answer: We value your feedback and would love to hear about your experience with Dr. Johnny’s products. You can leave a review directly on the product page by scrolling down to the "Customer Reviews" section and clicking on "Write a Review." Alternatively, you can send your testimonial to info@drjohnnys.com, and we may feature it on our website or social media channels.

Why are customer reviews important?

Answer: Customer reviews help us understand your needs and improve our products and services. They also provide valuable insights and real-life experiences to potential customers, helping them make informed decisions.

Where can I read customer reviews and testimonials?

Answer: Customer reviews and testimonials can be found on each product page under the "Customer Reviews" section. We also feature selected testimonials on our homepage and social media channels to share the positive experiences of our satisfied customers.